SHIPPING & DELIVERY
Last updated: September 20, 2026
1. ORDER PROCESSING
Orders are processed before shipment and may require a processing period before they are handed over to the carrier.
Processing times may vary depending on the product, supplier, order volume, weekends, holidays, and other circumstances.
Once your order has been shipped, tracking information may be provided when available.
2. SHIPPING DESTINATIONS
Hi There Beauty currently ships to eligible addresses within the United States.
Shipping availability may vary depending on the product, supplier, and destination. If we are unable to ship an item to your address, we may contact you regarding available options or cancel the affected item and issue any applicable refund.
3. SHIPPING COSTS
Shipping costs, when applicable, will be displayed during checkout before you complete your purchase.
Promotional free shipping may be offered on selected products, orders, or during certain promotional periods.
4. ESTIMATED DELIVERY TIMES
Estimated delivery times may vary depending on the product, destination, fulfillment location, carrier, and other factors.
Any delivery timeframe displayed on our website, at checkout, or in order communications is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.
Please note that order processing time may be separate from estimated transit time.
5. MULTIPLE PACKAGES
Products in the same order may be fulfilled by different suppliers or fulfillment locations.
As a result, your order may arrive in more than one package and packages may be delivered on different dates.
When available, separate tracking information may be provided for each shipment.
6. TRACKING YOUR ORDER
When tracking information is available, it may be sent to the email address provided during checkout or made available through your order information.
Please allow time for tracking information to become active after a shipping label has been created.
7. DELIVERY DELAYS
Delivery times may occasionally be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, holidays, high shipping volumes, fulfillment disruptions, or other unexpected events.
If your order is experiencing a significant delay, please contact us and we will assist you with the available information regarding your shipment.
8. INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information at checkout.
Please review your shipping address carefully before submitting your order.
If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping charges resulting from incorrect or incomplete address information may apply where permitted.
9. LOST, MISSING, OR DAMAGED PACKAGES
If your tracking information shows an issue with delivery, or if your package arrives damaged, please contact us as soon as possible.
We may request relevant information or photographs when necessary to investigate the issue with the carrier, supplier, or fulfillment partner.
Available resolutions will depend on the circumstances of the order and applicable policies and consumer rights.
10. RETURNS AND REFUNDS
Shipping-related returns, refunds, replacements, and other post-purchase requests are subject to our Returns & Refunds Policy.
Please review that policy for additional information regarding eligibility and procedures.