RETURNS & REFUNDS
Last updated: September 20, 2026
1. OUR RETURN & REFUND POLICY
We want you to have a positive shopping experience with Hi There Beauty.
If there is a problem with your order, please contact us as soon as possible so we can review the issue and determine the appropriate resolution.
Depending on the circumstances, eligible order issues may be resolved through a refund or replacement without requiring the product to be physically returned.
Please do not send any product back unless specifically instructed by Hi There Beauty.
2. DAMAGED OR DEFECTIVE ITEMS
If an item arrives damaged or defective, please contact us within 14 days of delivery.
To review your request, we may ask you to provide:
• Your order number
• A description of the issue
• Clear photos or videos showing the product and the problem
• Photos of the packaging and shipping label, when relevant
Please keep the product and its original packaging until your request has been reviewed.
If the issue is verified and the request is eligible, we may provide a replacement or refund, as appropriate.
A physical return is generally not required for verified damaged or defective items unless we specifically provide return instructions.
3. INCORRECT OR MISSING ITEMS
If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.
We may request photographs or other information showing the item received, original packaging, shipping label, and order details.
If the issue is verified and eligible, we may provide a replacement or refund.
Please do not send an incorrect item back unless specifically instructed to do so.
4. CHANGE-OF-MIND RETURNS
At this time, Hi There Beauty does not generally accept physical returns for change of mind, personal preference, or products that are no longer wanted after delivery.
Please review product descriptions, specifications, ingredients, sizes, colors, and other available information carefully before placing your order.
This policy does not limit any rights or remedies available to you under applicable law.
5. BEAUTY, PERSONAL CARE, AND HYGIENE PRODUCTS
For health, hygiene, and safety reasons, opened, used, tested, or unsealed cosmetics, skincare products, hair care products, personal care products, and other hygiene-sensitive items are not eligible for return due to change of mind.
If an item arrives damaged, defective, incorrect, or otherwise has a verified order issue, please contact us so we can review the situation.
Nothing in this section limits rights that cannot be excluded under applicable law.
6. RETURN INSTRUCTIONS
Do not return products to the address shown on the original shipping package.
Products may be shipped from different fulfillment locations, and the address shown on a package may not be an authorized return location.
Please contact Hi There Beauty before attempting to return any product.
If a physical return is required in a particular case, specific return instructions will be provided to you before the product is sent.
Returns sent without authorization or to an unauthorized address may not be accepted or eligible for reimbursement.
7. ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible after placing it.
We will attempt to accommodate cancellation requests when possible. However, orders that have already entered processing, fulfillment, or shipment may not be eligible for cancellation.
If an order is successfully canceled after payment has been processed, any applicable refund will be issued according to this policy.
8. LOST OR UNDELIVERED ORDERS
If your order has not arrived or appears to be significantly delayed, please contact us so we can review the tracking information and available options.
If tracking indicates that a package was delivered but you have not received it, additional information or documentation may be required to investigate the delivery.
Depending on the circumstances and eligibility of the request, an appropriate resolution may include a replacement or refund.
9. REFUNDS
If a refund is approved, it will be issued to the original payment method used for the purchase whenever applicable.
After a refund is issued, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Shipping charges, if any, may not be refundable unless required by applicable law or the refund relates to an eligible shipping or fulfillment issue.
10. REPLACEMENTS
For certain eligible order issues, we may offer a replacement instead of a refund.
Replacement availability may depend on product availability and the circumstances of the order.
If the original product is no longer available, another appropriate resolution may be offered.
11. REVIEW OF REQUESTS
Submitting a refund or replacement request does not automatically guarantee approval.
Requests are reviewed based on the circumstances of the order, tracking information, available evidence, product condition, fulfillment information, and applicable consumer rights.
We may request additional information reasonably necessary to evaluate a claim.
Fraudulent, abusive, or unsupported claims may be denied where permitted by applicable law.
12. CONTACT US
If you experience a problem with your order or would like to request assistance, please contact us at hitherebeauty.support@gmail.com.
Please include your order number and a clear description of the issue so we can assist you as efficiently as possible.